Policies
Our Fine Print:
- We follow all client rules. Time spent performing required client company training is charged to the client.
- We provide bespoke service. This means each client is studied to understand the current status and methods. For example, if your program has completed a design review, we will review the design review documents before starting a task. This can take around 40 hours. New clients should anticipate this ramp-up time. We are anxious to generate value, but practice shows patience and a learning mindset achieves optimal results.
- All clients are charged at our standard hourly rate and are given Standard Client Status by default, which must be stated in the Statement of Work (SOW). The rate quoted in the SOW will be in effect until it is adjusted in writing by an amended SOW. Standard clients will be given an equal portion of available time. Contact us for details.
- A Primary Client Status is available on a first come first served basis. The Primary Client Status guarantees at least 60% of our available time for a premium hourly rate of 20% above the standard rate. To get Primary Client Status, it must be available (i.e., no other client is currently Primary), and it must be written as an amendment to the SOW. The current number of clients will be posted at the bottom of this page.
- Background Client Status is available whenever we have more than two clients. This is discounted 20% below the standard rate. To get Background Client status, it must be available (i.e., we must have at least three clients) and you must be willing have your task addressed after Primary and Standard clients each workday (an average of a half hour minimum each workday). This is suitable for clients which have the flexibility to wait a little longer for results. Clients must request Background Status by an amended SOW. Background clients can get upgraded to Standard (or Primary when available) by an amended SOW. If Background Status is given, it will revert to the Standard Status if the number of clients falls below three.
- Specific terms and conditions must be included in the SOW or amendments to the SOW.
Current Status:
0 clients under contract
Primary Client Status is currently available